Shipping and Returns


SHIPPING POLICY

• Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
• Orders shipping to Alaska or Hawaii may only be expedited and require an additional fee. Ground shipping is not available.
• Orders shipping to an APO / FPO military address or a Post Office box may only be shipped via the U.S. Postal Service and cannot be expedited.
• Luggage items may require a surcharge.
• All expedited orders require a street address.
• You will not be charged for any item until it is shipped to you.
• Please call a customer care specialist at 866.892.5364 if you have any questions.

Shipping Methods and Costs
Depending on the item(s) you purchase on rowallanusa.com and the location to which the items will be delivered, different shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order.

At checkout, you will be prompted to choose a shipping method for your item(s). (Please note, some items may offer only one shipping method.) Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.

Generally, you will have the option of upgrading your shipping method for faster delivery (such as Third Day or Express service). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 p.m. (noon) EST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States.

We offer the following convenient delivery options via UPS:

Order Value	Ground	Third Day	Express
	(3-5 bus. days)	(3 bus. days)	(1 bus. day)
$49.99 and under	$10.50	$15.00	$22.00
$50.00 - $99.99	$13.50	$18.00	$25.00
$100.00 - $199.99	$15.50	$20.00	$27.00
$200.00 - $249.99	$16.50	$21.00	$28.00
$250.00 - $499.99	$16.50	$21.00	$28.00
0ver $500.00	$16.50	$23.00	$30.00

PRODUCT RETURN / EXCHANGE POLICY

• Returns on full price merchandise must be made within 30 days of purchase.
• Products purchased on the website must be returned to rowallanusa.com and cannot be returned to a retailer.
• Products must be in good condition with hangtags attached.
• When shipping a return, you must include the bottom portion of the original packing list. Be certain to save copies for your records.
• Merchandise purchased at sale price and returned within 14 days will be credited in the original tender, if accompanied by original sales receipt. After 14 days, sale product is not eligible for return credit.
• Web Special merchandise are final sale only and cannot be returned.
• In the case of shipping damages, please contact our customer care department at 866.892.5364 for assistance.
• You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. Your refund will include the cost of the item, plus any applicable sales tax.
• Shipping and handling costs are non-refundable.
• Items purchased at a retail shop, department store or specialty store may not be returned to our online store.

Damaged or Defective Items
Due to changes everywhere with security procedures, increased checked luggage is resulting in increased damage and loss. We encourage you not to check your luggage whenever possible. In fact, all Rowallan pieces are designed to fit in most airline overhead compartments. In the event that you must check your bag(s), it is at your own risk. All Rowallan trolley cases include a protective raincoat to help protect the bag in transit. Any damage caused by baggage handlers or airlines is not the responsibility of Checker Leather USA. Bags damaged in transit are the sole responsibility of the airlines, with whom damage claims should be filed.

Please always return damaged or defective merchandise to the place of purchase to ensure proper credit is received.

To order a replacement item, you must place a new order either online at rowallanusa.com or call us at 866.892.5364 and we can assist you.

Return Shipping Address:
Rowallan
Attn: Returns
1320 Stephenson Avenue
Lynchburg, VA 24501